Requirements for all guests:
A valid ID is required for all guests at check in. It is not possible to stay at Irini Aparments without a valid, government issued identification.
No pets/animals are permitted on the premises.
Payments:
In our Online Booking System you PREPAYMENT 15% of the total price of your reservation.
The REMAINING AMOUNT will be payed on arrival.
All payments are due on arrival. Guests cannot enter the rooms until the full amount is paid.
Payment Methods:
Cash: We accept Euro’s (€) only. It is not possible to pay in other currencies.
Credit Cards: Visa, MasterCard, American Express.
Prices include VAT (13%) and City Tax (0,5%).
Confirmations:
All reservations receive a booking confirmation number and name. (eg: XXXXX). If you do not have a booking confirmation number, you do not have a booking. If you have not received a booking confirmation, and believe you have made a reservation, please email us immediately at anesmalt@otenet.gr. Guests should be able to provide their booking confirmation number at check-in.
Cancellations:
Cancellations to bookings can be made up to 21 days prior to arrival at the hotel without penalty fee. Cancellations can be made by email to anesmalt@otenet.gr from the address used at the time of booking.
All email cancellations will receive a cancellation confirmation reply from The Irini Aparments Keramoti Hotel. This cancellation form will serve as proof of cancellation in case of dispute. If you have not received this reply, your booking has not been cancelled.
IMPORTANT:
Late Cancellations/ No-Show:
Cancellations made later than 21 days prior to arrival or failure to arrive for a confirmed booking will result in the THE PREPAYMENT AMOUNT 15% OF YOUR BOOKING BEING CHARGED TO THE CREDIT CARD PROVIDED.
The Irini Aparments Hotel keramoti is not responsible for cancellations or altered reservations due to guest input error, flight cancellations, strikes, war, fire, floods, or other acts of God and will charge the full amount of the first night in case of a late cancellation or a no-show.
Prepayments:
It is possible to pay for the entirety of your booking prior to arrival by credit card only. For prepayment by credit card, please contact anestmalt@otenet.gr and include your booking confirmation number.
The Irini Aparments Hotel keramoti will provide refunds on pre-paid bookings, provided they have followed the procedures listed in the “cancellations” section of the Terms and Conditions. Within 72 hours of arrival, we do not provide any refunds on pre-paid bookings.
Minimum Stays:
Please note, Irini Aparments Hotel keramoti has minimum stay requirements for bookings.
No minimum stay expect Summer Season.
Summer: 3 days minimum stay for bookings whcih include from 1st June Until 15th September
Lost & Found:
Items lost or found in the hotel will be kept for one week after departure date. Highly Valuable items (such as smartphones, laptops, tablets etc.) will be kept for a longer period.
Please contact anesmalt@otenent.gr for all lost and found enquiries. Please note that we cannot always guarantee the recovery of forgotten items.
The Irini Aparments Hotel keramoti will assist in sending your forgotten items to your home country or to an alternate accommodation. In addition to postal and packaging charges, there is a €10.00 administrative fee for this service. Payments for Lost and found postage can be made via credit card.
Key & Magnetic Card Deposits:
Every aparment has its own Key & Magnetic Card (for electricity).
After guest departure they have to leave the Key & Magnetic Card to reception.
Liability:
The Irini Aparments Hotel accepts no responsibilty to guests, visitors, staff or otherwise, for injury, theft, loss of property, damage to personal belongings, assault or other unlawful acts. Guests are encouraged to use the locker or safe provided for the storing of valuable items. Expensive items, including, but not limited to: laptops, jewelery, cash etc, can be left for storage with reception.
Additional Information:
Check-in is after 14:00. We always try to check our guests in as early as possible.
Check-out is no later than 11:00.
No curfew, no lock-out
Guests other than hostel guests who like to visit our reception can only be accepted when the security is present at the door. If you have friends that would like to visit, please inform the reception prior to their arrival.